Terms and cancellation policy

Payment schedule

Booking more than 90 days before departure: pay the deposit listed on the trip page to hold your seat. The balance is due 90 days before departure.

Booking 90 days or less before departure: the full trip price is due when you sign up.

We email a reminder before the balance is due. If the balance is not paid by the due date, we may release your seat.

Cancellation and refunds

Cancel more than 90 days before departure and we refund everything you have paid.

Cancel 90 days or less before departure and no refund is given. By then we have paid for flights and rooms.

Bookings made 90 days or less before departure are not refundable.

To cancel, email unscheduled_travel@proton.me. The date we receive your email is the cancellation date.

Travel insurance

We strongly recommend travel insurance that covers trip cancellation and medical care abroad. Please upload proof of insurance in your traveler portal before departure.

Passports and entry

You are responsible for a passport valid at least six months after your return date and for any visa or entry approval your trip needs. We send reminders, but we cannot refund a trip missed because of entry documents.

If we change or cancel a trip

If we cancel a trip, we refund everything you paid. If we change a hotel or a dinner, we replace it with one of equal quality.

Conduct and health

You are responsible for your own health, safety, and activities during free time. We may remove a traveler whose behavior puts the group at risk, without refund.